Terms of service
A plain-English summary of how the service is provided. It is not a substitute for a signed agreement — enterprise customers receive a full contract.Have a UK solicitor review this page before relying on it.
1. The service
SecurityOps is guard management software provided by FusionSoftCom on a subscription basis. We provide it as described on this site and in your quote.
2. Your data is yours
You own the shift, attendance, incident and officer records you put into SecurityOps. We process them to provide the service, and we do not sell them or use them to train anything. You may request an export at any time.
3. Your responsibilities
You are responsible for telling your officers that attendance photographs and location are collected, for having a lawful basis to do so, for keeping account credentials secure, and for the accuracy of the records you enter.
4. Acceptable use
Do not use the service unlawfully, attempt to breach its security, or use it to monitor people who have not been told they are being monitored.
5. Availability
We aim for continuous availability and monitor the service, but we do not guarantee uninterrupted operation on standard plans. Enterprise agreements may include a service level commitment.
6. Fees
Fees are as set out in your quote, billed monthly in advance. We will give at least 30 days notice of any price change.
7. Termination
Either party may terminate at the end of a billing period. On termination you may export your data; after a reasonable retrieval window it is deleted.
8. Liability
Nothing here limits liability that cannot lawfully be limited. Otherwise our aggregate liability is limited to the fees paid in the preceding twelve months.
9. Governing law
These terms are governed by the laws of England and Wales.
10. Contact
Questions: info@securityops.co.uk